About Us
Future Communications Company W.L.L. (FCC)
Overview: Future Communications Company (FCC) is one of the leading developers of the Telecommunications and IT industry in Kuwait. The company was established in 1996 with its head office based in Kuwait. The company provides a wide array of world-class telecommunication products and services, in addition to IT solutions. FCC has more than 200 professionals serving our esteemed customers (e.g., consumers, businesses, and governments) from all around the MENA region.
At the core of FCC’s competencies come the Commercial Division, Business Development Department (BDD) and the Information Technology Solution (ITS) Division. These three innovative strategic business units are recognized among the top providers of high quality and customized products, services and solutions in the MENA region. Their innovative developments contributed greatly to the advancement of our sector and have resulted in high levels of satisfaction and trust from our customers.
FCC Commercial Division: The commercial division is the core operation of the company. It is considered as one of the pioneers in the Gulf Region for providing telecommunication products and services. It became Nokia’s main authorized distributor in Kuwait in 1997 and established the first ‘Nokia Maintenance Service Center’ in Kuwait in 1997. Since its inception, the company has been following an aggressive expansion strategy in Kuwait and currently has around 38 showrooms widely spread across Kuwait and in prime locations. The Commercial Division also expanded its operations to include under its umbrella: retail (Nokia, BlackBerry, iPhone, Zoom+, HTC and other renowned mobile phone brands), Nokia Care Centers (providing all kinds of support services to all Nokia Mobile Users in Kuwait by Nokia Certified Technicians), after-sale services and e-commerce operations. Besides, there are 16 Quick Service Centers (providing Level 1 & 2 repairs for Nokia mobile phones) in Kuwait and state-of-the-art service center developed at the highest international standards. In addition, the commercial division services KIR (key independent retailers), hyper markets and corporations including ministries and oil sector companies. It also has an outdoor sales-team of 20 salespeople servicing 550 independent retailers with Nokia mobile phones, branded accessories and e-charger services in the Kuwaiti market.
The company believes that meeting its customers’ needs and providing them with a delightful purchasing experience is the key driver to its success. Therefore, FCC takes the initiative steps to continuously follow up with its customers, assess their level of satisfaction with the company’s products and services, enhance its product and service offering to meet its customers’ needs and also provides training to its customers on the latest smart phones which are being offered in its showrooms.
Commercial Division Mission: our mission is to serve the region by providing the latest telecommunication products and services.
Commercial Division Vision: our vision is to be a full-range provider of telecommunication products and services for latest brands and provide exceptional customer-service experiences.
FCC Commercial Division is achieving its vision through:
- Partnering with the best global telecommunication product and service providers.
- Continuous improvement of our business operations.
- Understanding our customers’ needs and providing them with delightful purchasing experiences.
- Developing our sales team through regular training programs to enhance their technical and personal skills.
Recognition & Awards:
- For FCC’s outstanding performance, it was awarded the ‘Distributor of the Year 1997’ by Nokia
- FCC was awarded the ‘Best Distributor of the Year 2001’ by Nokia
- FCC was awarded for it great achievements the ‘Best Distributor of the Year 2003’ by Nokia
- FCC was awarded for it great achievements the ‘Best Retailer of the Year 2004’ by Nokia
